Exchange & Return Policy

We offer store credit or exchange only in below scenarios:- 

To be eligible for a return/exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging. In case of damaged condition, you should reach us at helpdeskdigismart@gmail.com  to initiate returns/exchange within 24 hours of delivery. We also suggest you to make a video of the opening of the package which includes shipping label as well

Breakages

In the case of breakage and any transit damage, please send a picture/video of the product via email to helpdeskdigismart@gmail.com We will be requiring the original packaging with any foam and cushioning inside for its safe return journey of the product even if it is broken for our reference purpose.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Process

We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 7-10 days for delivery at our warehouse. Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the exchange/store credit process will get initiated within 2-3 days of receiving it. It will then reflect in your bank account.

Points to remember -  Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc. The product should be unused and in the original condition.